A-1 Honey Terms and Privacy Policy

What information we collect. – Updated 01/04/2021

– This Privacy Policy explains how we collect, use and protect Your Personal Information through this website (www.a1honey.co.za), and when you are in contact with us through email.
– The terms “Personal Information” means any information which is recognized as such under South African law and includes any information which identifies You.

The Personal information we collect

When visiting our website (www.a1honey.co.za) certain information is collected through cookie technology automatically. This includes but is not limited to information about the device you use to browse our website such as your web browser, your IP address, time zone, time of your visit and the area you are browsing from. We also collect information of the different website pages you browse on our website and the products you view. This information does not personally identify you. We use this information to improve our website and the website user experience. If you do not wish this information to be collected, please do not continue to use our website.

When placing an order through our website or emailing us your order request we may request your Name, Surname, Email Address, and Contact Number. We use this information for delivery purposes only and to contact you regarding your order. If you request a refund on your product we may request your Banking details to return the funds you transferred to us for the product you ordered. In order for us to deliver your products we need to provide your contact details to the courier of your choice. We do not take resposibility for the courier’s use of your personal information, please check the courier you use own privacy policy.

What are cookies?

Cookies are very small text files that are stored on your computer when you visit some websites.

We may request cookies to be set on your device. We use cookies to let us know when you visit our website, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

You can block these cookies by visiting your web browser’s preference settings. Please see below link on how to block cookies for different browser options – https://www.digitalcitizen.life/how-disable-third-party-cookies-all-major-browsers/.

Consent

When visiting our website for the first time there will be a pop-up message on the screen informing you of our cookie and privacy policy.

You can block/disable these cookies by visiting your web browser’s preference settings. Please see below link on how to block cookies for different browser options – https://www.digitalcitizen.life/how-disable-third-party-cookies-all-major-browsers/.

However, when blocking these cookies our website might not work properly.

Device Information we collect

“Cookies” – (Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used to help the website users to navigate our website efficiently and perform certain functions. For more information, please visit https://www.allaboutcookies.org/.)

“Log Files” – Server log files are unfiltered data of traaffic to a website. they are text files stored on a web server. Every time any browser or user-agent requests any resource such as pages, images, javascript files from a server, the server adds a line of code in the log. The information collected here is data such as your IP address, web browser type, your ISP, date and time stamps and reffering/exit pages.

“Web Beacons”, “pixels” and “tags” are electronic files which record how you browse our website.

Types of cookies www.a1honey.co.za use

First-party cookies:

Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience. These cookies do not personally identify who you are. Read more at – https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

_ga – Google analytics
_gid – Google analytics
_gat_gtag – Google analytics
_gat – Google analytics

wordpress_test_cookie

WordPress sets a cookie named wordpress_test_cookie to check if cookies are enabled on the browser to provide appropriate user experience to the users. This cookie is used on the front-end of www.a1honey.co.za, even if you are not logged in.

Third-party cookies:

Google reCAPTCHA (_GRECAPTCHA)

Google reCAPTCHA is a free captcha service from Google, it protects our website from spam software and abuse by non-human visitors (robots). it is an automatic test which ensures that an action on the internet is made by a human rather than by a bot. www.a1honey.co.za uses the invisible reCAPTCHA (also named reCAPTCHA version 3) which uses a Javascript element integrated into the source code and then the tool runs in the background and analyzes user behaviour. From the user actions, the software calculates a captcha score. Google calculates this score before captcha inputs how high the probability is that the user of the website is human. For more information please visit  https://support.google.com/recaptcha/?hl=enhttps://policies.google.com/privacy?hl=en%20and%20https://policies.google.com/terms?hl=en.

Other external services

We also use different external services like Google Webfonts, Google Maps and external Video providers such as YouTube.

For more information on Google’s privacy policies, please visit the following link – https://policies.google.com/privacy?hl=en

This website also links to our Facebook page, YouTube page and Twitter page. These platforms have their own terms and privacy policies.
We do not take responsibility for Facebook, YouTube or Twitter’s terms and privacy policies. Please read through them carefully before you use their services.

This Website Will :

Track the pages you visit via Google Analytics. (These cookies store other randomly generated ids and campaign information about the user and nothing directly identifiable).
Save your personal details for delivery purposes such as your name, surname, email address and phone number. We do not disclose this information to a third party, we only use it for delivery purposes and to send you your invoice and receipt. If we use a courier service or post office to send you your product, we need to disclose your information to them. If you choose to use your own courier service those details will be submitted to the courier service of choice for delivery purposes. Please consult your chosen courier service for their privacy policy, we do not take responsibility for the information they share or collect.

Targeting Cookies

This Website Will :

Allow you to share pages with social networks such as Facebook, Google, YouTube, Twitter and Linkedin (If available). We do not take responsibility for the information these websites collect, please check each external website for their own privacy policy).

How we use your personal information:

We use your order information, such as your name, surname, email address, postal address to fulfill any order placed through our website, to process your payment information, to arrange for delivery and to provide you with order confirmations, invoices, credit, product refunds. We also use this information to communicate with you via email or telephonically, screen our orders for fraud or risk, provide you with information on a product you inquire about.

The Device information we collect, we use to help us screen for risk and fraud, and to improve and optimise our website.

How we share your personal information:

We share the personal information we collect to assist us using your personal information, such as described above. For example we use Google Analytics to understand how our website visitors use our website.you can read more about Google Analytics here – https://policies.google.com/privacy?hl=en. We also use WooCommerce as a plugin to fulfill orders on our website, you can read more about WooCommerce here – https://automattic.com/privacy/.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we recieve or to otherwise protect our rights.

Security of your Personal data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Our Data retention policy

When you place an order through our website or via email contact we will safely maintain your order information for our records unless and until you ask us to delete this information, unless we reasonably require the record for lawful purposes.

Changes to our Privacy Policy

We might update this Privacy Policy from time to time, and it is your responsibility to check when an update is made as we will not contact you personally to inform you of this.

Reservation of Rights

A-1 Honey reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

A-1 Honey further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network or servers.

A-1 Honey reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.

A-1 Honey reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

A-1 Honey reserves the right to make changes to this privacy policy or update it. Customers and site visitors bear the responsibility to ensure that they visit this page regularly for changes or updates to this privacy policy as the case may be.

If you need more information on our Privacy Policy or if you have any questions, please contact us via email at privacy@a1honey.co.za.